Returns and Refunds Policy

We at Jovanny Store strive to provide you with the highest quality products and services. If you are not completely satisfied with your order, please refer to the Returns and Refunds Policy below for more information.

1. Returns and Refunds Policy

  • Return Period: You may request a return within 7 days of receipt of your order. To be eligible for a return, the item must be unused and in its original condition, including the original packaging.
  • Return Conditions: Defective or incorrect items may be returned free of charge. If the item is defective or incorrect, please contact us immediately for assistance with the exchange.
  • Return Process: To request a return, please contact us via email at [email protected]. We will provide detailed instructions for you to return the item.

2. Refund Policy

  • Refund Time: After receiving the returned product and inspecting the condition of the product, we will process the refund within 5-7 business days.
  • Refund Conditions: To be eligible for a refund, the product must be returned in its original, unused condition. We will refund the payment method you used when placing the order.
  • Refund Costs: Shipping and handling charges are not refundable, unless the product is defective or not as described.

3. Products Not Eligible for Return

Some types of products cannot be returned or refunded, including:

  • Products that have been used or are no longer in their original packaging.
  • Products that were specially ordered or on sale.

4. Return Instructions

  • Return Address: You will receive a return address after contacting us via email.
  • eturn Shipping Costs: The shipping costs for returning the item will be borne by the customer, unless the item is defective or not as described.

5. Contact

If you have any questions about our Returns and Refunds Policy or need further assistance, please contact us via:

  • E-mail: [email protected]
  • Phone: +1 (208) 480-9903
  • Address: 205 N Michigan Ave Ste 810, Chicago, IL 60601

We thank you for shopping at Jovanny Store and hope that you will be satisfied with our products. If there is any problem, please do not hesitate to contact us for support!